Help Center

Shipping Info

COVID-19 ANNOUNCEMENT

Due to  the current climate surrounding COVID-19 delays should be expected. All items are posted first class which has a normal delivery of 1-2 days however some delays should be expected.

Shipping destinations:

• We offer both UK and overseas shipping

Shipping and Processing times:

• Local orders take 1-2 business days to be delivered to you. All orders are handmade to order and will take up to 4-10 days to be made and then processed before shipping. Please not Royal Mail may be experiencing delays due to COVID-19 and your order may take longer than 1-2 days to arrive once processed.
• International orders take 3-7 business days to be delivered via Royal Mail International Tracked. The same processing times of 4-10 days apply to overseas orders.
• Shipping time might vary depending on location, shipment method and other factors.
• Longer waits should be expected during busier times. If your order is needed for a specific date or event then people email us and we will try out best to accommodate you
• There may also be an addition 1-3 days window between processing and shipping dependent upon shipping method and location.

Shipping cost:

• Orders over £30 will have free shipping.
• Orders under £30 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 
• First class UK shipping is £1.50 
• Orders containing socks will be posted as a small parcel and will cost £3.70
• Overseas shipping is to countries within the EU is £8.48 tracked and signed for
• Overseas shipping to countries outside of the EU is £9.17 tracked and signed for

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• We will not accept refunds or returns for any of our body jewellery for health a safety reasons. This includes any earrings for pierced ears. 
• For returns, please email trashygirlinfo@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
• Any issues brought to our attention after the 14-days Return & Exchange Policy will not be processed.
• We do not offer refunds for items that are lost during postage - we will instead send the item out to you again. If there is an exception to this we will only refund the costs of the items not the postage.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 4 business days.

Team Trashy is always happy to guide you at any step!

We are always on the look out for funky individuals to be a part of Team Trashy. If you think you have what it takes to join then please feel free to follow and message us on instagram @shoptrashy_ or email us at trashygirlinfo@gmail.com. Tell us a lil' bit about yourself. We can't wait to here from you xo

Yes, you can! Sign up to our mailing list to recieve the latest exlusive offers and discounts. Also keep an eye on our instagram @shoptrashy_ for any flash sales and competitiions. We also have an amazing team of influencers who each have their own 10% off code for everyone to use. 

TAG TAG TAG TAG TAG! It's as simple as that honey! Tag us in all of your fluffy pic's for a chance to featured. Plus we absolutely adore seeing our fellow fluffies x