Help Center

Shipping Info

COVID-19 ANNOUNCEMENT

Due to the current climate surrounding COVID-19 we will no longer be supplying signed for and next day delivery postage. This is to minimise social contact for myself and to allow those who are self isolating to receive their orders safely through their letter box and/or safe designated postal box. All items will be sent as a First or Second Class Large Letter which allows for them to be posted directly to a red post box. Royal Mail also assure that they are following all measures set by the UK government and PSE. 

I hope you all stay safe and are looking after yourselves during these challenging times.

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 1-2 business days to be delivered to you. All orders are handmade to order and will take up to 4 days to be made and then processed before shipping. 
• International orders take 3-7 business days to be delivered via Royal Mail International we ship within same maximum of 4 business days.
• Shipping time might vary depending on location, shipment method and other factors.
• Longer waits should be expected during busier times. If your order is needed for a specific date or event then people email us and we will try out best to accommodate you.

Shipping cost:

• Orders over £30 will have free shipping.
• Orders under £30 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• We will not accept refunds for jewellery that has been worn for health a safety reasons.
• For returns, please email trashygirlinfo@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
• Any issues brought to our attention after the 14-days Return & Exchange Policy will not be processed.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 4 business days.

Team Trashy is always happy to guide you at any step!

We are always on the look out for funky individuals to be a part of Team Trashy. If you think you have what it takes to join then please feel free to follow and message us on instagram @shoptrashy_ or email us at trashygirlinfo@gmail.com. Tell us a lil' bit about yourself. We can't wait to here from you xo

Yes, you can! Sign up to our mailing list to recieve the latest exlusive offers and discounts. Also keep an eye on our instagram @shoptrashy_ for any flash sales and competitiions. We also have an amazing team of influencers who each have their own 10% off code for everyone to use. 

TAG TAG TAG TAG TAG! It's as simple as that honey! Tag us in all of your fluffy pic's for a chance to featured. Plus we absolutely adore seeing our fellow fluffies x